Privacy Policy

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Privacy Policy

CANCELLATION
** All orders are processed and sent to our printers immediately to ensure a quick turnaround time, therefore any orders will be subject to a small cancellation fee.**

ALL ORDERS WILL SHIP WITHIN APPROX. 5-10 BUSINESS DAYS !!
(This does not include holidays or weekends).

WE'RE PROUD OF OUR QUICK SHIPPING!
*Shipping time is approx. 2-4 days to the US, depending on location.
*We ship WORLDWIDE (See below for details)!
*Shipped the most economical way to ensure the best rates! This includes, USPS, FEDEX and UPS.
*We offer rushes! (Contact us for details).

INTERNATIONAL ORDERS-
If you do not see the shipping listed for your country, simply contact us, and we will add it for you;)
Shipping time is approx. 1-3 weeks.

PLEASE NOTE:
**That Lil Prop Shop is not responsible for any import fees, duties, or taxes your country may charge. This is not included in your shipping fees at our shop. That Lil Prop Shop is not responsible for any packages held in customs. You can contact your local customs office for more information.
If any package is refused or unclaimed, items will be returned to That Lil Prop Shop. Re-shipping will be at the customers expense.

**Please do not schedule shoots around our turnaround time, as we cannot be held responsible for your deadline. We do offer upgrades for one day printing and have several options for faster shipping. If you wish to upgrade your shipping to guarantee your order on a specified date, you must contact our shop before purchase. We can then provide you with the correct upgrades and/or rushes.

**In the rare case of a damaged package, we will need to be notified within 3 days. We do insure everything we ship out, and need to start a claim ASAP in this situation.

Refunds and Exchanges

Our items are custom made to order, therefore no returns or exchanges will be accepted.

Each Backdrop goes through a thorough inspection by several departments before being carefully packaged to ensure a top quality product!

RETURNS OR EXCHANGES WILL NOT BE EXCEPTED FOR THE FOLLOWING;

-SLIGHT COLOR VARIANCE.
*Every computer has different color and resolution settings. Colors shown on your screen may slightly vary from the actual print depending on your settings. That Lil Prop Shop will not offer refunds or replacements on items with a slight color variation.

- CUSTOM ORDERS-

-SALE ITEMS-

-WRONG SIZE PURCHASED-
*Please look carefully over listing description, and size, you will be sent the size you purchase. We recommend measuring out a space to photograph in. This will help you get an idea of the size you want. All sizes are listed width x height. We always recommend going bigger than you originally think, because it is easier to crop a backdrop than it is to make it bigger.

-SMALL DETAIL ON LISTING NOT RECOGNIZED-
*Please note the backdrop will be printed a lot larger, and more detail will be seen in person. Some backdrops contain details that are very small on screen, but become a little more visible when printed. These details are simply apart of the image that create character, texture or even shading. They will have no negative effect on the photos.

-WRONG ITEM PURCHASED-

-IF WE ARE GIVEN AN INCORRECT SHIPPING ADDRESS-
*Please provide the correct address at checkout. We ship to the address provided with the order.



**In the unlikely event that there is an issue with your item, we will need to be notified within 3 days, and prior to leaving feedback, so we can resolve the issue. It's important to us that our customers are receiving great customer service along with a satisfactory product! :)

 

Additional Policies and FAQs

*All of our backdrops are printed on 100% matte vinyl.

*Our backdrops are printed with high resolution images however they are not intended for looking at closely or used as fine art.

*Items are listed as Width x Height and are in proportion to the image seen.

* FOR CUSTOM DESIGNS AND REQUESTS: Depending on the changes required, custom images may be subject to a small custom fee.

*Like us on facebook for the latest designs, SALES, GIVEAWAYS and COUPON CODES!
https://www.facebook.com/ThatLilPropShop?ref=hl